Public Library Use in Pennsylvania: Identifying Uses, Benefits, and Impacts - Final Report

Charles R. McClure and John Carlo Bertot (June 1998)

• Preface
  Executive Summary
  Table of Contents
  List of Figures
  Acknowledgements

• Chapter 1: Introduction to the Study
  Public Library Use in Pennsylvania
  Background Information on Public Library Impacts
  Study Purpose and Objectives
  Research Method
  Study Products and Dissemination
  Benefits and Importance of the Study
  Organization of the Final Report

• Chapter 2: Site Visits and Critical Incident Logs
  Site Visits
  Critical Incident Logs
  Making a Difference

• Chapter 3: User Survey Results
  Methodology
  Findings
  Summary and Conclusion

• Chapter 4: Maximizing Impacts
  Strategies
  Issues That Directly Affect Impacts: Funding and Staffing
  Questions Requiring Additional Review
  Using Impacts to Promote the Public Library

• Appendices
  (2-A) Focus Group Interviews Research Method
  (2-B) Focus Group Questions
  (2-C) Participant Questionnaire Library Personnel
  (2-D) Participant Questionnaire Users
  (2-E) Critical Impact Log Method
  (2-F) Public Library Use in Pennsylvania: Public Services Impact Log
  (2-G) Content Analysis Categories; Reference Desk Critical Incident Log User Survey Instructions
  (3-A) Pennsylvania Public User Survey
  (3-B) User Survey Instructions

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